---
title: Getting Help With Your QC Results
description: How to ask questions about your title's QC results. Included with Basic, Premium, and Premium Plus.
---
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# Getting Help With Your QC Results
## How to ask questions about your title's QC results. Included with Basic, Premium, and Premium Plus.
### What is QC Support?
If your title needs changes after QC, you can reply to your QC email with questions. Our team will help you understand what was flagged and how to address it before you resubmit.
QC Support is included with the Basic, Premium, and Premium Plus plans.
### How to use it
- Open the QC email you received about your title.
- Reply to that email with your question.
- Keep your reply in the same email thread so we can see your title's QC results.
### What to include in your reply
- The issue your question is about
- The asset it applies to (video, captions, artwork, or title information)
- What you've already tried
### What we can help with
- Explaining what a QC issue means and what the requirement is
- Pointing you to Help Center articles for the requirement
- Suggesting the kinds of tools that can help you make the change
- Letting you know when a Professional Service, like artwork or caption creation, could help
### What we can't do through QC Support
- Make changes to your files for you
- Re-review your full title or look for additional examples
For help making changes to your files, see [Professional Services](https://help.filmhub.com/professional-services?hsLang=en).
### Before you reach out
- Check [Common QC Errors](https://help.filmhub.com/en/articles/4447381-common-qc-errors?hsLang=en) for the most frequent issues and how to fix them.
- Review [What Is Quality Control (QC)?](https://help.filmhub.com/what-is-quality-control-qc?hsLang=en) for an overview of the process.
### After you've made changes
- Upload new assets that address each issue. Uploading the same file again will not resolve it.
- Resubmit your title for QC.
### FAQs
- **I'm on the Free plan. Can I use QC Support?** QC Support is included with Basic, Premium, and Premium Plus. You can upgrade from your Dashboard. See [Plans & Pricing](https://help.filmhub.com/plans?hsLang=en).
- **Can I ask about things other than QC?** QC Support is for questions about your QC results. For other questions, see [Getting Help at Filmhub](https://help.filmhub.com/getting-help?hsLang=en).
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