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Insights: Relay

Managing Your Pages and Viewing Insights

In this guide:

How to find a movie or show on Relay

Open your Dashboard and navigate to your Titles using the left-hand menu. Select a Title from the list to open the Title Page, then click the “Relay” button, located beneath the artwork.

Note: Only titles with active licenses will have a page on Relay.

How to manage titles on Relay

From any Title page, click on the "Relay" button, then in the dropdown select, “Manage” to see which options are available:

  • Tracking: Here, you can add a Google Measurement ID to integrate a Relay Page with your existing Google Analytics setup, unlocking even deeper insights into your audience’s behavior.

    Google Tracking

  • Artwork: See the artwork that will be displayed on your chosen title’s page on Relay. The artwork displayed is the 16:9 version. You can upload new artwork from the Edit tab of the Title Page. For more information on artwork, along with best practices, visit How To: Add Your Artwork.

    Artwork

  • Share: Your title on Relay is the perfect destination for all your ad campaigns and social media. Clicking Share will display the page’s downloadable QR code for use with printed campaign materials.

  • View Relay Page: Finished editing? See exactly what your audience will see with the "View Relay Page" button.

  • Back: Return to the Title Page for the current title.

An overview of the title on Relay

When a visitor lands on your title on Relay, they’ll see information and media that you’ve entered for a given title. This includes:

  • Trailer: If you’ve uploaded a trailer for your movie or show (something we always recommend), it will play automatically at the top of your title's page on Relay when a visitor first lands on it. If no trailer is uploaded, a static image is displayed instead.
  • Search Bar: Relay users can search for other Movies and Shows using the bar at the top of the page.
  • Where to Watch: This section gives your audience a choice of where to watch your title. It’s powered by our partnership with JustWatch and supports all the same Channels.
  • Country: Users can select their country of viewership to see which Channels your title is available on in their region.
  • Synopsis: This is taken from your Title details. Click edit on the Title Page and browse to the Profile tab to add or edit synopses.
  • Other metadata: Includes information on the cast and crew — this can also be edited from the Profile tab.

Where To Watch

Filmhub has partnered with JustWatch to provide the most up to date where to watch data. The best way to ensure that your channels appear under "Where to Watch," is by having your title's IMDb link in the title details.

If the channels or title information on Relay doesn't match your content, there may be a data mismatch in JustWatch. 

How to fix if your title is not displaying "Where to Watch" links

First, check your title page in the Filmhub app and ensure that the title's IMDb URL is listed. You can find the IMDb URL field on the "Listing Tab" in the "Catalog" section about halfway down the page. If you do not have an IMDb URL submitted and need it added to the title, please email support@filmhub.com and include the title's name and its corresponding IMDb URL.

Second, for the channel that is not displaying "Where to Watch" links, go to that channel and ensure that your title is live, and check the list below that it is a channel supported by JustWatch. 

If your title meets these requirements, follow the following steps below to reach out to JustWatch.

*Note: If your title is a part of a scheduled release, please contact your Acquisitions Executive

How to Make a Request to JustWatch

Please send a request to JustWatch at the email, priority-content-support@justwatch.com and include the following information. Note that the more detailed you are the faster they can update the "watch now" link(s):

  1. Mention that you’re a Filmhub Partner
  2. Search and find your title on JustWatch
    1. If you find the title, please provide the link in the email
    2. If you can’t find the title on JustWatch, please mention that in the email
  3. Provide your title’s IMDb and or TMDB URLs for JustWatch to identify in their database.
  4. What  available rights did you provide to Filmhub. Include the license types (for example, Transactional, Subscription, and Ad Supported and also the Countries. You can find this information in the AVAILS tab on for the title in the Filmhub app.
  5. If the title is being distributed transactionally, include the price for BUY and for RENT, or if it is Ad Supported or Subscription.
  6. If there are incorrect links displaying, please include what is displaying incorrectly

Note: While Filmhub distributes to hundreds of channels, not all have been integrated with JustWatch yet.

The following channels are supported through JustWatch 

  • ALLBLK
  • Amazon Prime Video
  • Amazon Prime Video - Free with Ads
  • Animal Planet
  • Apple TV
  • Channel 4
  • Cineverse
  • Curiosity Stream
  • Darkroom
  • Dekkoo
  • Discovery+
  • Eternal Family
  • Fandango at Home
  • Filmzie
  • FlixFling
  • Flix Premiere
  • Found TV
  • fuboTV
  • Future Today (Fawesome)
  • Gaia
  • HBO
  • Here Media
  • Hoopla
  • Hulu
  • IndiePix Unlimited
  • JustWatch
  • Kanopy
  • Lifetime
  • Mubi
  • Netflix
  • Paramount+
  • PBS
  • Pluto TV
  • Popsy on Plex
  • Rakuten
  • Revry
  • Shudder
  • Starz
  • Starz On (Starzplay)
  • Stingray
  • The CW
  • The Roku Channel
  • truTV
  • Tubi
  • Vice TV
  • Xumo
  • YouTube Movies & TV (AVOD/SVOD)


Insights

For Pro and Plus subscribers, each of their titles on Relay come with detailed analytics that afford useful insights into audience behavior, helping you to optimize your campaigns. You can find these under Insights in the left-hand menu bar of your dashboard. The Analytics page contains the following:

  • Date Filter: Click the dropdown to view data for a specific range of dates — between 7 days and 12 months.

Date Filter

  • At a Glance: Get a visual overview of how your titles have performed across the selected date range. The tabs at the top of the chart allow you to select between the number of visitors, the number of page views, or the total number of events. Note that these tabs also affect the data shown in the tables below.

At a Glance

  • Statistics: Underneath the chart, you’ll see six individual tables. Each of these can be expanded out with the arrow icon to see the full list of entries. You can also download CSV-formatted data from each table using the download icon.
    • Top Titles: See which of your titles are performing best based on your chosen metric. Expanding the Top Titles table will also reveal a search bar for easier navigation of large portfolios.

Top Titles

  • Top Referrers: See which websites your visitors come from — invaluable for gauging the effectiveness of your campaigns.

Top Referrers

  • Watch Now Clicks: See which streaming services your audience choose most often when deciding to watch your titles.

Watch now links

 
  • Countries: See which countries are most represented among your audience. Use the toggle at the top of this table to switch between the default list view and a color-coded map.

Countries

  • Devices: See whether your audience prefers mobile or desktop devices.

Devices

  • UTM Campaigns: If you’re using UTM parameters with your campaigns, this table gives offers valuable insights into their performance. Use the dropdown to see all the available data by Campaigns, Content, Mediums, Sources, and Terms. UTM stands for Urchin Tracking Module — it’s a snippet of text that's added to the end of a URL and enables you to collect information about where your visitors come from. By analysing campaigns in this way, you can better optimize your current and future marketing efforts.

UTM

Frequently Asked Questions

  • Why don't I see anything under my title's "Where to watch"?
    • First double check that your title is live on a channel that JustWatch supports. 
    • Does your title have an IMDb linked? The best way for us to match your title with where it's available is to have a correct IMDb linked. 
    • If an error persists, please fill out our response form or contact Filmhub Support
  • When should I expect my title to have active links in "Where to watch"?
    • Titles take around 24 hours from when they're live on a channel to populate.
  • I have a scheduled release, when will my title have links for those scheduled channels?
    • Typically around 7 days before a scheduled release is set to go live you will see the associated go-live channels populate under "Where to watch". If you don't see it there, please contact Filmhub Support.