![Filmhub_Logotype_Neg.png]](https://help.filmhub.com/hs-fs/hubfs/Filmhub_Logotype_Neg.png?height=25&name=Filmhub_Logotype_Neg.png){kind=small}
Title Update & Re-Delivery
How to request an update to an active Title and request re-delivery to a Channel that has an active License.
Need to change a title that's already live? This guide explains how to update an Active Title and send those updates to the Channels that license it.
In this guide:
- Title Update & Re-Delivery Overview
- Requesting a Title Update
- Requesting a Re-Delivery
- Changing a Title Name
- FAQs
Title Update & Re-Delivery Overview
After your Title passes QC it becomes 'Active' and is locked to ensure consistency when delivering to Channels. Sometimes rightsholders need to make changes to their title after it's become Active, and then re-deliver those updates to Channels that had previously licensed the title.
When updates are made to a title, it must be re-reviewed by our quality control (QC) team to ensure the newly updated information/assets meet the requirements of the Channels we work with. The list cost per title update can be found on our Professional Services.
When a title is re-delivered with the updated information/assets, there is a chance the Channel may decline to accept the new assets, or even decide the title no longer aligns with their current licensing strategies and remove the existing license. While it's not common, this should be considered when requesting a re-delivery to an actively licensed Channel, as this is completely out of Filmhub's control.
Before you request a change, know that:
- Changes are not instant. Allow 8-12 weeks, and timing varies by Channel.
- A Channel can decline the new assets or, less commonly, remove the existing License if the title no longer fits their licensing strategy. This is outside Filmhub's control, so weigh this risk before requesting a re-delivery to an actively licensed Channel. Most Channels discourage changes to live titles.
| Title Update | Re-Delivery | |
|---|---|---|
| What it is | Changing assets on an Active Title (video, artwork, captions, new seasons) | Sending the updated Title to a Channel that already has an active License |
| What happens | Our QC team re-reviews the updated assets against Channel requirements | The Channel receives the new assets |
| Cost | See Professional Services | See Professional Services, charged per Channel |
Requesting a Title Update
Title updates include changes to assets (videos, artwork, captions, new seasons of Shows) for any title that has already passed QC and is set to Active.
Title Updates cover changes to the assets of any Active Title like videos, artwork, captions, and new seasons of Shows.
To request a Title Update for an Active title: Submit a request through our Support Form.
Title updates included with your plan (per year):
- Free: List price as shown in our Professional Services
- Basic: List price as shown in our Professional Services
- Premium: 5 title updates
- Premium: 10 title updates
Additional updates are charged at the rate on our Professional Services page.
Rules for Shows:
- You can't add individual episodes to a season once the Show is Active. Seasons must be complete before you submit.
- You can add new seasons to an Active Show. Each new season must be complete and include at least 2 episodes.
Requesting a Re-Delivery
Filmhub currently supports re-deliveries to:
To request a Re-Delivery: Submit a request through our Support Form and tell us which Channel(s) you want.
Re-Deliveries included with your plan (per year):
- Free: List price as shown in our Professional Services
- Basic: List price as shown in our Professional Services
- Plus: 5 re-deliveries
- Pro: 10 re-deliveries
Additional re-deliveries are charged per Channel at the rate on our Professional Services page.
Changing a Title Name
If you need to change the name of your title after initial delivery, you must first complete a full takedown from all channels before resubmitting with the new title name.
Why a full takedown is required
- Re-delivering to only some channels would result in different title names across platforms
- Individual channels may decline updated assets, even for title name changes
- We only offer full title takedowns, not selective channel removals
How to change your title name
- Request a full title takedown via the Support Form
- Wait for confirmation that your title has been removed from all channels
- Resubmit your title with the new name
Please note: There are no guarantees that channels will accept the re-delivery with the new title name.
FAQs
How do I request an update to my active Title?
To request a Title Update and re-review of an already Active Title, submit a request through our Support Form.
How do I request a re-delivery of my updated Title to Channels where my title is already live?
To request a Re-delivery of your title to a specific Channel, submit a request through our Support Form.
How much do Title Updates and Re-deliveries cost?
The cost per title update and re-delivery to Channels can be found on our Professional Services page.
What counts as a Title Update?
Changes to assets on an Active Title: videos, artwork, captions, and new seasons of Shows.
Can I add an episode to a season of an Active Show?
No. Seasons must be complete before you submit. You can add new seasons to an Active Show, as long as each has at least 2 episodes and is complete.
Can I update my title's metadata (synopsis, cast, genre, etc.)?
Yes. You can fill out the Support Form for this request.
Will my title go offline while the update is being reviewed?
It depends. If a title is not “Active” in our catalog, it may not be available on Relay. Typically, additional channels will not be affected by a Title Update request.