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Managing Your Plan

How to upgrade and manage your Basic, Premium, or Premium Plus plan from your Filmhub Dashboard

To compare features on each plan, see Plans & Pricing.

In this guide:

Managing Your Plans Overview

You can upgrade from your Filmhub Dashboard, or use your Filmhub/Stripe portal to change your plan, billing information, or payment method.

When you upgrade to Basic, Premium, or Premium Plus, you get access to that plan's features right away. We're not able to offer partial or full refunds on plans. We can only cancel an upcoming renewal.

Upgrading to a Paid Plan

  1. Log in to your Filmhub Dashboard.
  2. Click "Upgrade" in the left navigation.
  3. Select Basic, Premium, or Premium Plus. All paid plans are billed annually.
  4. You'll go to a checkout page with your Filmhub account email already filled in. This links the plan to your account and can't be changed.
  5. Enter your information and click "Subscribe."
  6. Your plan's features turn on automatically in your Dashboard, including your Premium QC credits.

Managing an Existing Plan

Filmhub uses Stripe to manage plans. To change your plan:

  1. Click your profile (name or email) in the bottom left corner to open Account Settings.
  2. Scroll to "Features" and click "Manage."
  3. Enter your Filmhub account email to receive an access email, then click "Log in."
  4. From here you can:
    • Update plan: switch to a different plan.
    • Update payment method: change the card your plan is charged to.
    • Update billing information: change the billing details for your payment method.

Cancel Your Plan Renewal

Before you cancel, keep in mind:

  1. Any channels you blocked will be unblocked and available for licensing.
  2. Your plan's features will no longer be available, including support, your Dedicated Acquisitions Executive (Premium Plus), and Channel Blocking (Premium and Premium Plus).
  3. Any unused Premium QC credits, title updates, title re-deliveries, and Scheduled Release Dates will no longer be available.
  4. We're not able to offer partial or full refunds. We can only cancel your upcoming renewal.

To cancel your upcoming renewal, log in to your Stripe portal or go to the Plans page.