Getting Help at Filmhub

Help Resources

We've compiled articles on all the most common questions, essential information, Filmhub-related processes, how-to guides, best practices, and so much more.

We're always looking to improve on the resources available to our clients. If you see something is missing or could be improved, let us know! We want to make it easier for every Filmhub client to find the answers to their questions.

In-Dashboard Help

Click the "Help" button on the left side of your Dashboard to access relevant Help Center articles based on the page that you're currently viewing:

Filmhub Help Center

Search our Help Center for FAQs, 'How To' guides, and everything in between:

Access to Filmhub's Acquisitions Team

The Help Center is the best place to start for any question.

• Free: Help Center articles and our contact form for specific requests (below).
• Basic: Everything in Free, plus QC Support. Reply to your QC email with questions about your QC results. See Getting Help With Your QC Results.
• Premium and Premium Plus also get QC Support by replying to their QC email.
• Premium and Premium Plus: Live chat and email support from our Acquisitions Team.
• Premium Plus: A Dedicated Acquisitions Executive.

Live Chat

Premium and Premium Plus subscribers have access to live chat support from our Acquisitions Team directly in the Filmhub Dashboard.

• Live Chat is available Monday - Friday from 10 am - 6 pm ET.

Contact Button

If you need help with specific requests, such as DMCA notices, rights updates, or questions about subscription plans, you can use our contact form. Any submissions not relating to these topics will not be reviewed by our Filmhub team. If you're a Premium or Premium Plus subscriber and need more help, reach out through live chat or email.

Direct Support for Premium Plus Subscribers

Reach out to your Dedicated Acquisitions Executive. Not on Premium Plus and want to join? Upgrade here.