Transfer: Verify & Transfer Earnings

In this guide:

• How to know if you have Earnings available to Verify & Transfer
• Three Steps to Complete to Get Paid
• Frequently Asked Questions

When Are Earnings Available to Verify & Transfer?

• As soon as Channels pay Filmhub, they become available for you to Verify & Transfer.
  • Check the Schedule to see timelines for expected and historical payments from Channels.

• You can see if Earnings are available in your 'Transfer' tab on your Dashboard. 
  
  • If Earnings are available, it will say, "You may have earnings available."
  • If Earnings are not available, it will say, "No earnings are available at this time."

Three Steps to Complete to Get Paid

1. Open a PayPal account as we pay exclusively via PayPal.
   1. To confirm PayPal is available in your country to receive Transfers, check here.
   2. For security reasons, Filmhub team members cannot edit your PayPal account information.
   3. Your PayPal email is only used to withdraw funds and not for communication. It can be different from your contact email.
2. Complete the Taxes section on your Dashboard (Learn more about Taxes: Setting up my Tax Info requirement).
3. Request a Transfer by clicking on the Transfer tab on the left-hand menu bar.
   1. You will need to proceed with the Verification and Earnings Calculation before the transfer can occur.
      1. We transfer in United States Dollars (US$).
   2. You will be able to see the total available funds, the amount to be withheld for taxes depending on your country, and the amount that will be transferred, as well as the likely processing fees on PayPal.
      1. In the example below, the country of residence is Canada, which requires a 10% withholding.
   3. Once you click 'I Certify and Request Transfer' the earnings will arrive in your PayPal account in 2-3 business days.
      1. Once the Earnings arrive in your PayPal the Earnings will be fully Verified and will show on the Performance & Statements pages.

Frequently Asked Questions

Q: Is there any other payment method besides PayPal?

• No, we do not support any other payment methods besides PayPal at this time.

Q: How long does it take to receive my earnings after I initiate a transfer to my PayPal account?

• Once you click 'I Certify and Request Transfer' the earnings will arrive in your PayPal account in 2-3 business days.
  • If it's been more than 5 business days and you have not yet received your earnings, please reach out to our Acquisitions Team through the Contact Button.

Q: After I initiated my transfer, my earnings disappeared. What happened?

• When you initiate a transfer, it takes 2-3 days for the funds to be deposited into your PayPal account. Once the funds arrive in your PayPal account, the Earnings will be fully Verified and will show on the Performance & Statements pages.

Q: Why does my Performance page say that I have money but when I go to Transfer, it says "No earnings are available at this time."?

• Performance reports are estimated earnings for what your title has generated on a specific Channel during a specific time period. The reports are typically provided to Filmhub before the actual payments are sent from the Channels. This means that you will see your title's projected performance prior to Filmhub having received payment.
  • Make sure to check the Schedule, which shows timelines for expected performance reporting and historical and planned payments.

Q: My title is showing performance and the Schedule is indicating a payment has been received by Filmhub, why does it say "No earnings are available at this time."?

• We typically see this happen when clients utilize Professional Services which are charged against earnings on the account, shown as 'Adjustments' on your Statements page.
  • This can result in a negative balance that needs to be recouped before earnings are available to Verify & Transfer.